Shipping & Returns

Shipping

Free standard shipping across Canada

Your order includes complimentary standard shipping, making it easier to bring a large wellness product into your home without extra delivery cost.

Securely packaged and handled with care

Each chair is packed to help protect both the exterior finish and internal components during transit.

Delivered fully assembled and ready to use

Serene Pro arrives ready to enjoy, helping reduce setup stress and making the experience more convenient from day one.

Tracking provided once your order ships

You'll receive shipment tracking information as soon as your order has been dispatched.

Returns

90-day return window for eligible returns

You have 90 days from the date of delivery to request a return, provided the chair remains in original condition and packaging.

Defect-related issues must be reported within 7 days

Any manufacturer defects or delivery-related damage must be reported within 7 days with clear photos or video for review.

All original components must be included

To qualify for return approval, the chair must include all original items such as the remote, power cords, manuals, and any included accessories.

Return authorization is required before sending the chair back

Please contact customer support first to begin the return process and receive approval instructions.

Products with heavy use, damage, or missing components may not qualify for a full refund

Items with stains, visible damage, missing parts, or signs of heavy use may be subject to a restocking fee or may not be eligible for return.

Refunds are processed after inspection and approval

Once the returned product has been reviewed and approved, the refund will be issued to the original payment method.