Free shipping across Canada · Delivered fully assembled · 90-day returns · 3-year warranty

Shipping policy

Shipping Policy

Free curbside shipping across Canada

Every Serene Pro order ships free to any address in Canada. Standard delivery is curbside: the carrier brings the chair to the entrance of your building or driveway. Remote, northern and island addresses may carry a surcharge — if that applies to you we will email you a quote before the order ships, and you can cancel at no cost.

Delivered fully assembled

The chair arrives fully assembled in its protective packaging. Once it is inside, plug it in and start your first session — no tools or setup required.

Dispatch and delivery times

Orders are dispatched within 48 hours. Typical delivery after dispatch:

  • British Columbia: 2–5 business days
  • Rest of Canada: 7–10 business days

Timelines are estimates and can be affected by weather, carrier volume and remote locations.

Scheduling your delivery

In the Greater Vancouver Area you will be able to choose a delivery date and time window. Elsewhere in Canada, the carrier will phone you to arrange a delivery date once the chair reaches your local terminal. Please make sure someone is available to receive the delivery — a missed appointment may result in a redelivery fee from the carrier.

Optional in-home services

In Toronto, Montreal, Vancouver, Calgary, Ottawa, Quebec City, Kelowna, Saskatoon and Regina we can arrange upgraded delivery for a flat fee:

  • Room of Choice — $75: the chair is brought inside and placed in the room you choose.
  • White Glove & Setup — $145: Room of Choice plus unpacking, positioning, plugging in, and removal of all packaging.

To add either service, email support@motionsplus.com with your order number as soon as you have placed the order and before it ships. We will send a secure payment link and update your delivery.

Third-party freight and storage

Chairs are delivered by third-party freight partners. Once your chair arrives at the local terminal, please accept delivery within 24 hours of the carrier contacting you. After that, the carrier may charge storage at $45 per day, which is the customer's responsibility.

Tracking

You will receive tracking information by email as soon as your order has been dispatched.

Inspect on arrival

Please check the packaging and chair when it arrives. Any delivery damage or defect must be reported within 7 days with photos or video so we can arrange a resolution. See our Returns & Refunds Policy for full details.

Shipping destinations

We ship within Canada only.

Contact

Questions about your delivery? Email support@motionsplus.com and a real person will get back to you within one business day.